Privacy Policy for DBT Café
DBT Café ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dbtcafe.in or related domains, place orders, or interact with our services. By using our site, you consent to these practices.
Information We Collect
We collect limited personal information to provide a smooth experience:
- Personal Data: Name, email, phone number, and delivery address when you place an order or contact us.
- Payment Information: Processed securely via third-party gateways (e.g., Razorpay, Paytm, PhonePe, Cashfree); we do not store full card details.
- Technical Data: IP address, browser type, device info, pages visited, and cookies for site functionality and analytics.
- Usage Data: Order history, preferences, and interactions to improve service.
We only collect what’s necessary and never ask for sensitive details like passwords or financial data beyond transactions.
How We Use Your Information
Your data helps us:
- Process and track orders.
- Send order confirmations, updates, and promotions (with opt-out).
- Improve our menu, site, and customer service.
- Analyze trends for better operations.
- Comply with legal requirements.
We use cookies for essentials like cart persistence and optional analytics (e.g., Google Analytics). Manage them via browser settings.
Sharing Your Information
We do not sell your data. We share only when necessary:
- Service Providers: Delivery partners (e.g., Swiggy/Zomato/Personal Delivery APIs), payment processors, and hosting (e.g., AWS).
- Legal Needs: To comply with laws, prevent fraud, or protect rights.
- Business Transfers: In case of merger or acquisition.
All partners are bound by strict confidentiality.
Data Security
We use industry-standard measures like SSL encryption, secure servers, and access controls. However, no online transmission is 100% secure—we cannot guarantee absolute protection.
Your Rights and Choices
- Access / Update / Delete: Email dbtcafe1@gmail.com to review or correct your data.
- Opt-Out: Unsubscribe from emails or disable cookies.
- India-Specific Rights: Under the Digital Personal Data Protection Act 2023 (DPDP), you can withdraw consent, request correction or erasure, or grievance redressal.
We retain data only as long as needed for business or legal purposes (e.g., 7 years for orders).
Children's Privacy
Our site is not for children under 13. We do not knowingly collect their data.
Third-Party Links
Links to partners like Swiggy or Google are not covered by this policy—their privacy terms apply.
Changes to This Policy
We may update this policy. Check this page periodically; continued use implies acceptance.
Effective Date
March 10, 2026
Contact Us
Email: dbtcafe1@gmail.com
Address: DBT Café, Near Mira Road Station, Mira Road East, Thane, Maharashtra.
For grievances: dbtcafe1@gmail.com (response within 15 days)